Privacy Policy

1. Introduction

Boreal Veske ("we", "our", "us") is a home electrical services company based in Kuala Lumpur, Malaysia. We are committed to handling personal information responsibly and in accordance with applicable Malaysian data protection requirements, including the Personal Data Protection Act 2010 (PDPA). This policy describes what data we collect, how we use it, and what choices you have.

Questions or requests relating to this policy may be directed to: privacy@boreal-veske

2. Data We Collect

We collect personal data when you make contact through our website enquiry form, by telephone, or by email. This may include:

• Your name and contact details (email address, telephone number)
• Your property address (for the purpose of scheduling and conducting a visit)
• The nature of your enquiry or the service you are requesting
• Any additional information you choose to include in a message

We also collect non-personal technical data through our website (such as page visit counts and browser type) when analytics cookies are accepted. This data cannot be used to identify you.

3. Legal Basis and Purpose

We process your personal data on the following bases:

• Performance of a service: To respond to your enquiry and arrange a visit to your home
• Consent: To send any follow-up communications you have agreed to receive
• Legitimate interest: To maintain records of completed work for quality and follow-up purposes

We do not use your data for automated decision-making, profiling, or marketing without your explicit consent.

4. How We Use Your Data

• To respond to your enquiry and confirm bookings
• To conduct the requested electrical service at your property
• To follow up after a visit if questions arise from the work completed
• To maintain internal records for service quality purposes
• To comply with legal or regulatory obligations where applicable

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes. Data may be shared in the following limited circumstances:

• With service providers who assist in operating our website (such as hosting or analytics providers), bound by data processing agreements
• Where required by Malaysian law, regulation, or a lawful order from a competent authority

6. Data Retention

Enquiry records are retained for up to twelve months from the date of contact. Records relating to completed services are retained for up to five years to support any follow-up work or quality review. Data held only for analytics purposes is retained for a maximum of fourteen months.

7. Security

We take reasonable measures to protect personal data against unauthorised access, disclosure, or loss. These include access controls on systems holding personal data, secure email communications, and limiting access to those who require it for service delivery. In the event of a data breach affecting your rights, we will notify you as required under applicable law.

8. Cookies

Our website uses cookies for basic functionality and, with your consent, for analytics purposes. Please see our Cookie Policy for a detailed explanation of the cookies we use and how to manage your preferences.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing where consent is the legal basis
• Request that we cease processing your data for direct marketing purposes

To exercise any of these rights, please contact us at privacy@boreal-veske. We will respond within a reasonable time and in accordance with our obligations under the PDPA.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

11. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently received data from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

13. Contact

Data controller: Boreal Veske
Address: 14 Lebuh Pasar Besar, 50050 Kuala Lumpur, Malaysia
Email: privacy@boreal-veske
Telephone: +60 3 2032 8496